Responsibilities
• Lead, coordinate, and oversee all client service programs, ensuring effective service delivery.
• Recruit, train, mentor and supervise client services staff and Warmline volunteers.
• Manage your own small high-acuity caseload, and ensure resources are available for staff and volunteers as they manage their caseloads.
• Manage projects and create systems to foster effective communication and sharing of resources.
• Provide direct services such as support group facilitation, intake interviews, and ongoing follow-up.
• Maintain confidentiality and compliance with HIPAA and other relevant regulations.
• Build strong community and institutional partnerships; Act as the primary liaison with the medical community by fostering relationships, enhancing referral systems, attending Tumor Boards, and conducting patient advocacy.
• Provide leadership and direction for client services operations, finances, and human resources.
• Ensures client services data collection is timely and complete.
• Participate in educational outreach, community presentations, and health fairs.
Qualifications
• Deep understanding of cancer and its physical and emotional impact on individuals.
• Personal, professional, or direct experience with cancer is required.
• Strong organizational and leadership skills.
• At least 3 years of supervisory experience, including with volunteers.
• Ability to run effective meetings and manage multiple projects as a collaborative leader.
• Experience with goal setting, project management, and fostering communication systems.
• Healthcare knowledge, particularly of local resources; medical professional and/or medical case management background (RN, MD, NP, PA, BSW) desirable and bachelor’s degree preferred.
• Strong communication skills, both written and oral.
• Self-starter, collaborative, culturally sensitive, and adaptable with a positive, solutions-oriented attitude.
• Proficiency in Microsoft Office, email, databases, and data management.
• Flexibility for evening and weekend commitments (e.g., support groups and health fairs).
• Public speaking skills required; bilingual/bicultural (Spanish) preferred.
Please send letter of interest and resume to the Breast and GYN Health Project. Full job description, job announcement and employment application available at www.bghp.org
